Privacy Policy

1. Overview

This Privacy Policy outlines how EFGHI Pvt Ltd ("we", "our", or "us") collects, uses, stores, and protects personal and technical information provided by users of our digital platforms, including mobile and web applications developed for national telecommunications infrastructure projects such as the BharatNet initiative.

Our systems are designed to collect and process geospatial, infrastructure, and personal data strictly for the purpose of supporting government-mandated digital infrastructure deployments across India. We are committed to upholding the highest standards of data privacy, transparency, and security.

2. Information We Collect

• Personal Identifiable Information (PII): Names, email addresses, mobile numbers, login credentials of registered users and field engineers.
• Geolocation Data: Real-time GPS coordinates of field teams, fiber routes, and POP (Point of Presence) locations.
• Device Metadata: Device type, IP address, operating system, and app usage statistics.
• Media Files: Images, videos, and documents uploaded as part of site inspections, surveys, and HOTO (Hand Over Take Over) activities.
• Route and Network Data: KMZ/KML inputs, fiber path geometries, and equipment coordinate mappings.

3. Purpose of Data Usage

• To facilitate accurate data capture during field surveys and infrastructure handovers.
• To validate and monitor the progress of telecom infrastructure planning and execution.
• To support reporting and documentation required by government agencies, or designated vendors.
• To enhance performance and ensure reliability across mobile and web-based interfaces.
• To secure and maintain audit logs for compliance and future traceability.

4. Data Sharing & Disclosure

We do not sell or rent user data to any third parties. Data is only shared under the following strict circumstances:

• With authorized government bodies such as designated implementation partners.
• With core vendors or survey partners under strict NDAs and project guidelines.
• When required by law, regulation, or court order.

5. Data Security Practices

We implement enterprise-grade security mechanisms, including:

• HTTPS encryption for all data transmissions.
• Role-based access control (RBAC) to limit internal access.
• Encrypted storage of uploaded files and metadata.
• Multi-factor authentication for backend dashboards (where applicable).
• Regular codebase audits and server-side monitoring for anomalies.

6. Mobile Application Permissions

• Location: Required for GPS logging of survey points and infrastructure routes.
• Camera & Media: Used for capturing site photos during POP/HOTO inspections.
• Storage: Required for temporary file saving before syncing to the cloud.
• Network: Required for real-time data synchronization and updates.

7. User Rights & Choices

You may request to:

• Access the data we have collected about you
• Update or correct your personal information
• Request deletion of your data (subject to project-level archival policies)

To exercise your rights, please email us at support@efghi.in.

8. Data Retention

We retain data for the duration of the project lifecycle or as mandated by the client. Certain records may be archived securely for compliance and future audits.

9. Policy Modifications

This Privacy Policy may be updated periodically. Any changes will be published on this page with a revised "Effective Date." We encourage you to review this policy regularly.

10. Contact Information

For questions or complaints regarding this Privacy Policy or data handling practices, please contact:

EFGHI Pvt Ltd
Bangalore, Karnataka, India
support@efghi.in